Privacy Policy

1. Personal Information

The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed. are advised to read and understand our Privacy Policy carefully, as by accessing the you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the . Our Privacy Policy is incorporated into the Terms and Conditions of Use of the , and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the . Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at dhruvagarwal569@gmail.com

2.Collection, Storage and Use of Information Related to You

We may automatically track certain information about you based upon your behavior on the . We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the or not), which URL you next go to (whether this URL is on the or not), your computer browser information, your IP address, and other information associated with your interaction with the . We also collect and store personal information provided by you from time to time on the . We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

1. To enable the provision of services opted for by you;
2. To communicate necessary account and product/service related information from time to time;
3. To allow you to receive quality customer care services;
4. To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
5. To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Shipping Policy

Neelam Chikan Udyog promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

1. How long does it take to deliver the product after it has been dispatched?

It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location. We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched. In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

2. How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Neelam Chikan Udyog would include the product and courier charges.

For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount.

3. My order is out for delivery, but has not reached?

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us. We will follow up with the courier partner until your order is delivered.

4. What do I do if my product is delivered at the wrong address?

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact. We will follow up with the courier partner and notify you at the earliest possible.

5. Why is my order not delivered within the expected delivery date?

There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team.

Refund Policy

After online booking is successfully cancelled we require a claim mail from the customer stating the reference number and reason why order was cancelled. The refund is processed in 1 week time since the receipt of the mail.

Cancellation Policy

Please be aware that we are unable to cancel orders with less than 1 day notice. In some, but not all cases, it may be possible for us to offer full or partial refund for a future consultation in the event of a cancellation.